FAQ's

ORDERS

Can I change or cancel my order?

We aim to process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible at run@lostculture.co and we'll do our best to help.

I haven't received my order confirmation. What should I do?

Check your junk or spam folder first. If you still can't find it, contact run@lostculture.co with the email address used at checkout and we'll look into it.

I received the wrong or damaged item. What should I do?

Contact us as soon as possible before returning the item. Please include your order number and, where relevant, photographs of the issue so we can resolve it quickly.

Are Lost Culture products available for pre-order?

Selected products may be available for pre-order. Pre-order products can take up to 60 days from the date of purchase to be dispatched. The expected timeframe will be communicated on the relevant product page before you place your order.

If your order contains both pre-order and in-stock items, your order may be held and shipped together once the pre-order item is ready.

SIZING GUIDE

How do Lost Culture products fit?

Fit can vary between products and collections. Check the product page and our Size Guide for product-specific measurements and fit information.

How do I choose my size?

Use the measurements provided on the product page alongside our Size Guide. If you're between sizes, consider the intended fit of the garment before choosing.

What if I'm still unsure about my size?

Contact us before ordering and we'll help you choose the most suitable size.

PRODUCTS

Where are Lost Culture products made?

Our products are made through selected manufacturing partners. Production details may vary between garments and are provided where relevant on individual product pages.

What materials are used?

Materials vary by product. Full fabric composition and relevant product details are provided on individual product pages where applicable.

How should I care for my Lost Culture garments?

Always follow the care instructions provided with your garment. Proper care helps maintain the fit, construction and finish of your piece over time.

DROPS

When do new Lost Culture products release?

New releases are announced through our website and official Lost Culture channels. Follow Lost Culture to stay up to date with upcoming releases.

Will sold-out products be restocked?

Some products may return, while others are released in limited quantities. We don't guarantee restocks, so follow our official channels for updates.

How do I know when a new drop is coming?

New releases and announcements are shared through our official channels and, where relevant, with the LCRC community.

Do you offer early access?

Selected releases, experiences or opportunities may be made available to LCRC members before the wider community. Early access is not guaranteed for every release.

LCRC - [LOST CULTURE RUNNING CLUB]

What is LCRC?

LCRC is the running community and performance wear behind Lost Culture.

Built around running, movement and progression, LCRC brings together people who share the same drive both on and off the road.

How do I join LCRC?

Our regular LCRC runs are free to join. We just ask that you register your attendance through Strava or the relevant event link before joining us.

You’ll also need to complete our waiver form once before taking part. After that, you won’t need to complete it again for future runs or events.

Complete the waiver form [HERE].

What is LCRC performance wear?

LCRC is our performance-focused range, designed around running and movement. It sits alongside Lost Culture while having its own identity, purpose and product direction.

Who is LCRC for?

LCRC is for runners and people who want to move. Whether you're starting out, training consistently or pushing your performance, LCRC is built around the process.

What days do LCRC run?

Our regular LCRC runs take place every Sunday in Headingley, Leeds.

On the first Sunday of each month, we run from Dishoom, Leeds City Centre.

On the last Sunday of each month, we run from Bakeri, Leeds.

Our regular schedule can change when we have a pop-up, event or special run, so always check the LCRC Schedule before heading out.

Does LCRC organise events?

Yes. LCRC may host community runs, training sessions, events and other experiences throughout the year. Check the LCRC Schedule for upcoming sessions.

Where can I find LCRC products?

LCRC performance wear and releases are available through the official Lost Culture website and any authorised LCRC stockists or channels.

PROMOTIONS

Do you offer discount codes?

From time to time, Lost Culture may offer promotional codes or selected offers. These may be subject to individual terms.

Why isn't my discount code working?

Check that the code has been entered correctly and is still valid. Some codes may be limited to specific products, customers or dates and may not be combined with other offers.

AUTHENTICITY

Where can I buy authentic Lost Culture?

You can purchase directly through the official Lost Culture website or from our authorised stockists.

Do you have authorised stockists?

Yes. Our current authorised stockists can be found on our Stockists page.

We recommend purchasing through official channels to ensure authenticity.

STILL NEED HELP?

Our Client Care team is here to help. For order or product enquiries, contact here.