SHIPPING & RETURNS

We want every Lost Culture order to be right the first time.

Please check our Size Guide before ordering and make sure your delivery details are correct. If you need help with sizing or fit, our Client Care team is available at run@lostculture.co.

RETURNS

We offer a 30-day returns period for eligible items.

You have 30 days from the date your order is delivered to request a return.

All returns must be registered with us before being sent back.

To request a return, contact:

run@lostculture.co

Please include your order number and the item(s) you wish to return.

Once your return has been approved, we will provide the return instructions and return address.

Please do not send any items back before your return has been registered and approved.

RETURN CONDITIONS

For standard change-of-mind returns, items must be:

• Unworn
• Unwashed
• Unused
• In original, resalable condition
• Returned with original tags attached
• Free from stains, marks or damage
• Free from strong fragrances, perfume or deodorant
• Free from make-up, fake tan or other cosmetic marks
• Free from pet hair or other foreign material
• Unaltered

Items should only be tried on carefully to establish their size, fit and characteristics.

All returns are inspected once received.

Items that have been worn, washed, damaged, altered or handled beyond what is reasonably necessary to inspect them may not be eligible for our voluntary change-of-mind returns policy, where permitted by law.

This does not affect your statutory consumer rights.

RETURN POSTAGE

For standard UK and international change-of-mind returns, return postage is the customer's responsibility, unless otherwise stated or required by applicable law.

We do not currently offer free returns unless specifically stated at the time of purchase.

We recommend using a tracked return service and keeping your proof of postage until your return has been processed.

INTERNATIONAL RETURNS

International customers may return eligible items within the 30-day returns period.

Customers are responsible for return postage and any applicable return-related costs unless otherwise stated or required by law.

International returns must follow the instructions provided by Lost Culture and must be correctly declared through customs.

Customers may be responsible for reasonable costs resulting from incorrect customs declarations or failure to follow return instructions, where permitted by law.

DUTIES & TAXES

International orders may be subject to import duties, taxes, brokerage fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Lost Culture does not control the amount of duties, taxes or customs charges imposed by individual countries.

If an international order is refused or returned because of unpaid duties, an incorrect address or another customer-related reason, reasonable costs incurred by Lost Culture may be deducted from any refund where permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or incorrect, please contact us at:

run@lostculture.co

Please provide your order number and photographs where appropriate.

Do not return the item before contacting us.

If the issue is confirmed to be our responsibility, we will provide an appropriate remedy in accordance with applicable consumer law.

EXCHANGES

We do not currently offer direct exchanges.

If you require a different size or product, please return your original item and place a new order.

Stock and pricing are subject to availability at the time of the new order.

For help choosing your size, please refer to our Size Guide or contact Client Care before placing your order.

SALE, ARCHIVE & SAMPLE ITEMS

Sale items remain subject to applicable consumer rights and may be returned unless specifically stated otherwise before purchase.

Archive & Sample products may have individual return conditions depending on their nature, condition or production history.

Any product-specific return restriction or condition will be clearly stated on the relevant product page before purchase.

CUSTOM & HYGIENE-SENSITIVE ITEMS

Personalised, customised or made-to-order products may not be eligible for change-of-mind returns where permitted by law.

Certain hygiene-sensitive products, such as underwear or socks, may not be eligible for return once opened or used where permitted by law.

Any applicable exclusions will be clearly communicated before purchase.

PROMOTIONS & FREE GIFTS

Where an order includes a free gift, promotional product or conditional discount, the relevant promotional terms may require promotional items to be returned with the order.

Where permitted by law, the value of promotional items or discounts may be taken into account when calculating a refund.

REFUNDS

Once your return has been received and inspected, approved refunds will normally be issued to the original payment method.

We aim to process approved returns within 10 business days of receiving the returned item.

Your bank or payment provider may require additional time to make the funds available.

Where applicable law requires a refund sooner, we will comply with those requirements.

Store credit may be offered as an alternative for eligible voluntary returns.

UK & EU CONSUMER RIGHTS

Nothing in this policy removes or restricts your statutory consumer rights.

UK customers purchasing online generally have a 14-day statutory cancellation period, followed by a further period to return the goods.

Eligible EU consumers generally have a 14-day statutory right of withdrawal for online purchases.

Where applicable, statutory refunds, delivery charges and return rights will be handled in accordance with the relevant law.

Our 30-day returns period provides an additional commercial returns period for eligible items.

For full legal information, please see our Terms & Conditions.

RETURN RESPONSIBILITY

Customers are responsible for:

• Registering their return before sending it
• Returning items within the applicable timeframe
• Packaging items securely
• Providing accurate delivery information
• Following care instructions
• Keeping proof of postage and tracking information

Lost Culture cannot accept responsibility for return parcels lost or damaged in transit where the customer has arranged the return.

RETURN ABUSE

We reserve the right to investigate suspected fraudulent or abusive return activity, including repeated returns of worn or damaged goods, incorrect items, counterfeit goods, false claims or fraudulent payment disputes.

Where permitted by law, access to our voluntary returns policy may be restricted where genuine abuse or fraud is identified.

This does not affect statutory consumer rights.

NEED HELP?

Our Client Care team is here to help.

Email: run@lostculture.co

For sizing and fit, please visit our Size Guide.

For common questions, please visit our FAQ.

For delivery information, please see the relevant Shipping information above.

For full legal terms, please see our Terms & Conditions.

Once your return has been approved, we will provide the appropriate return address and instructions.

Please do not send returns to our registered office unless we specifically instruct you to do so.