Privacy policy
PRIVACY POLICY
Last updated: 11 September 2026
Lost Culture Studios Ltd ("Lost Culture", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we use it, who we share it with and the rights you have over your information.
Lost Culture Studios Ltd
Company number: 15642950
Registered in England and Wales
Email: run@lostculture.co
1. INFORMATION WE COLLECT
We may collect information you provide when you:
- Place an order or create an account
- Contact us or our Client Care team
- Subscribe to marketing
- Submit a review or other content
- Enter a promotion or campaign
This may include your name, email address, telephone number, billing and delivery address, order history, returns information, account details, marketing preferences and communications with us.
We may also automatically collect information when you use our website, such as your IP address, browser and device information, pages viewed, products viewed, shopping activity, approximate location and interactions with our website.
Payment information is processed by our payment providers. We do not generally store your full payment card details.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
- Process and deliver orders
- Manage payments, returns and refunds
- Provide customer support
- Operate and improve our website and Services
- Communicate with you about your orders
- Send marketing where permitted by law
- Prevent fraud and protect our website
- Meet legal and regulatory requirements
Where required, we will ask for your consent before using your information for certain purposes.
3. MARKETING
We may send you information about Lost Culture, including new releases, products, campaigns and events.
Where required, we will obtain your consent. Where permitted by law, we may also contact existing customers about similar products or services.
You can unsubscribe from marketing at any time using the link in our emails or by contacting run@lostculture.co.
4. WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with trusted service providers that help us operate Lost Culture, including:
- Ecommerce and website providers
- Payment and delivery providers
- Returns and fulfilment providers
- IT and security providers
- Customer service providers
- Analytics and marketing providers
- Professional advisers
- Regulators, authorities or law enforcement where legally required
We may also share information where necessary in connection with a business sale, merger, acquisition or restructuring.
We do not sell your personal information.
5. SHOPIFY & THIRD PARTIES
Our online store is powered by Shopify. Shopify and other service providers may process information on our behalf to provide their services.
Our website may also contain links to third-party websites or services. Their own privacy policies will apply when you use them.
6. COOKIES
We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where permitted, support marketing and advertising.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage your choices through our Cookies Preferences controls.
For more information, please see our Cookie Policy.
7. INTERNATIONAL TRANSFERS
Some of our service providers may process information outside the UK.
Where this happens, we will use appropriate legal safeguards to protect your personal information in accordance with applicable data protection law.
8. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes it was collected, including to provide our Services, maintain records, prevent fraud, resolve disputes and meet legal obligations.
When information is no longer required, we will securely delete or anonymise it where appropriate.
9. YOUR RIGHTS
Depending on your circumstances, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Object to direct marketing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact run@lostculture.co.
We may need to verify your identity before processing a request.
10. SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online service can be guaranteed to be completely secure.
11. CHILDREN
Our Services are not directed towards children and we do not knowingly collect personal information from children where doing so would be unlawful.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology or legal requirements.
Any changes will be published on this page with an updated "Last updated" date.
13. CONTACT & COMPLAINTS
If you have any questions or concerns about how we use your personal information, contact:
Lost Culture Studios Ltd
Email: run@lostculture.co
If you are in the UK and remain dissatisfied after contacting us, you can complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
If you are in the EEA, you may also have the right to complain to your local data protection authority.
Last updated: 11 September 2026
